Online Feedback Review: Important Info
Payment is by bank transfer, please contact us by email to arrange this.
After purchase of a review, we aim to email you with a simple payment confirmation within 24 hours, followed by a more detailed email from us within 72 hours (within three days of purchase at the maximum, but we would aim to do before this, including on holidays or weekends) detailing how to reply with images and information about your artwork and any ideas, plans you have for your work. It is up to the student from this point on to reply and therefore start contact with the D&P Studio tutorial staff.
Students can send as many emails to us as needed to show the body of work they have created, with images of their artwork, or video, although we ask that if total file sizes are very large, they should be compressed, or split into smaller file size emails, so we can receive the emails. Once we have seen what we feel is enough to judge, and our review has been completed and sent back to the student, the student may have some questions about the review which we will be happy to reply to, and may want to send more images too. However, it is up to the D&P Studio staff to decide when the review has been completed and when to stop the review correspondence when we feel we have replied adequately.
For our feedback reviews the expiry period in which to send your images and info is 6 months, starting from the purchase date. If purchasing a review for someone else, could you please contact the D&P Studio by email to give us a note of their name and valid email address.
The primary method of contact between our potential students, current students and D&P Studio staff is by email. The language we offer is English only. Please contact us if you do not receive our email after purchase, the email address you gave us may have a problem or it may have gone into your spam box. It is up to students please to use a working email address and to check their inbox.
The D&P Studio accepts no liability for theft, damage or injury that may occur during artwork, tasks or preparation that have been advised as part of a feedback review. Use of art materials, equipment, choice of setup, research or themes, and art activity in or outdoors, is the responsibility of the student and not D&P Studio staff, please take care in your setup and activities, and follow any instructions that come with art materials and equipment.
There is a 14 day cooling off period after purchase, please email us at any time during this fourteen day period to receive a full refund, if you have not contacted with images or info. A review cancellation will only be accepted by email. After the fourteen day cooling off period, your right to cancel your review or have a refund will be lost. This is the case also if a review has not been commenced after the cooling off time. A review is non transferable. Reviews purchased for gift certificates are non refundable after purchased and also non transferable.